Products & Services<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you help me design my outdoor living space?”][vc_column_text text_direction=”default”]Absolutely! We provide design assistance to help you create and customize your dream outdoor living space. Our Custom Architectural Design Services include various tiers to cater to different project sizes and complexities. Our design packages offer seamless approval processes, tailored solutions, time-efficient turnarounds, and cost-effective options. For more detailed information on our design services, please\u00a0contact us<\/a>\u00a0directly.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What types of outdoor living accessories do do you offer?”][vc_column_text text_direction=”default”]We offer a range of high-end outdoor living accessories, including outdoor TV enclosures in 55\u2033, 65\u2033, and 75\u2033 sizes, working wooden shutters, as well as a line of high end hardware accessories that enhance your outdoor living experience.<\/p>\nVisit our accessories page to explore your options >><\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the benefits of using your patio accessories?”][vc_column_text text_direction=”default”]We offer a range of high-end outdoor living accessories, including outdoor TV enclosures in 55\u2033, 65\u2033, and 75\u2033 sizes, working wooden shutters, as well as a line of high end hardware accessories that enhance your outdoor living experience.<\/p>\nVisit our accessories page to explore your options >><\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What other materials do you offer for building pergolas?”][vc_column_text text_direction=”default”]\n\n\n\n\nIn short, Pergola World offers everything you need to build your pergola from the ground up. In addition to our lumber and wood stains, we offer Quikcrete concrete, Palram Americas Polycarbonate Roofing products, Simpson Strong-Tie connectors, OzCo Building Supply hardware, Pergola World Brand wood and hardware products, and Big Timber Fasteners. This ensures you have all the materials you need without needing to make additional trips to the hardware store.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n<\/h3>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What brands do you carry?”][nectar_responsive_text text_direction=”default”]In addition to our Pergola World wood products and hardware, we are proud distributors for Palram Americas, Simpson Strong-Tie, OzCo Building Supply, Quikcrete Concrete and Big Timber Fasteners.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What sizes do your DIY pergola kits come in?”][nectar_responsive_text text_direction=”default”]Our DIY pergola kits are available in sizes of 10\u2032 x 10\u2032 \u2013 20\u2032 x 20\u2032 or custom sized to fit your specific needs. Whether you need a small pergola for a cozy backyard or a larger structure for a spacious outdoor area, we can accommodate your requirements.<\/p>\n
Not totally sure what you need? We offer free estimates here.<\/a>[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What types of lumber do you offer?”][nectar_responsive_text text_direction=”default”]We offer high-quality lumber including western red cedar, Douglas fir, and southern yellow pine.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the benefits of your pre-stained lumber?”][nectar_responsive_text text_direction=”default”]\n\n\n\n\nPre-stained lumber saves you time, effort and clean up by eliminating the need for staining after installation. Our high-end wood stains come in five colors, ensuring you get the perfect finish for your project while protecting the wood from the elements.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n<\/h3>\n<\/div>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What profile ends do you offer for your lumber?”][nectar_responsive_text text_direction=”default”]We offer five profile end options for our lumber:<\/p>\n\n- None (no decorative cuts added)\u00a0
![\"No](\"https:\/\/i0.wp.com\/www.pergolaworld.com\/wp-content\/uploads\/2023\/12\/no-profile-end-cut.webp?resize=150%2C150&ssl=1\" "\\"no-profile-end-cut")
<\/li>\n - Craftsman cut
![\"Craftsman](\"https:\/\/i0.wp.com\/www.pergolaworld.com\/wp-content\/uploads\/2023\/12\/craftsman-profile-end-cut.webp?resize=150%2C150&ssl=1\" "\\"craftsman-profile-end-cut")
<\/li>\n - Mitered cut
![\"Mitered](\"https:\/\/i0.wp.com\/www.pergolaworld.com\/wp-content\/uploads\/2023\/12\/mitered-profile-end-cut.webp?resize=150%2C150&ssl=1\" "\\"mitered-profile-end-cut")
<\/li>\n - Scroll cut
![\"Scroll](\"https:\/\/i0.wp.com\/www.pergolaworld.com\/wp-content\/uploads\/2023\/12\/scroll-profile-end-cut.webp?resize=150%2C150&ssl=1\" "\\"scroll-profile-end-cut")
<\/li>\n - Custom cut*<\/li>\n<\/ul>\n
* Custom cut profile ends must be special ordered.<\/em>\u00a0Please contact us directly at (866) 706-0589 or email us at info@staging.pergolaworld.com to discuss your custom requirements.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you tell me more about the pre-stained lumber and pre-cut profile ends available?”][nectar_responsive_text text_direction=”default”]Our pre-stained lumber comes in five different colors, which saves you the time and effort of staining the wood yourself and ensures a consistent, high-quality finish.<\/p>\n![\"Pergola](\"https:\/\/i0.wp.com\/www.pergolaworld.com\/wp-content\/uploads\/2023\/03\/stain-samples.png?resize=300%2C300&ssl=1\" "\\"Pergola")
<\/p>\n
The pre-cut profile ends add a decorative touch to your lumber and are available in Craftsman, Mitered, Scroll, and custom designs. Custom profile ends require a special order; please contact us at (866) 706-0589 or info@staging.pergolaworld.com to discuss your custom design needs.<\/p>\n
\n<\/p>\n
No Profile End<\/p>\n<\/div>\n
<\/p>\n
\n<\/p>\n
Craftsman Profile End<\/p>\n<\/div>\n
<\/p>\n
\n![\"Mitered](\"https:\/\/staging.pergolaworld.com\/wp-content\/uploads\/2023\/12\/mitered-profile-end-cut-150x150.webp\" "\\"mitered-profile-end-cut")
Mitered Profile End<\/p><\/div>\n
![\"Scroll](\"https:\/\/staging.pergolaworld.com\/wp-content\/uploads\/2023\/12\/scroll-profile-end-cut-150x150.webp\")
Scroll Profile End<\/p><\/div>\n<\/div>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I customize my pergola kit?”][nectar_responsive_text text_direction=”default”]Yes, our pergola kits can be customized to fit your specific dimensions and design preferences. Fill out our\u00a0Free Estimate form<\/a>\u00a0with your requirements, and we\u2019ll help you create the perfect kit for your project.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer installation service?”][nectar_responsive_text text_direction=”default”]While we specialize in DIY kits, we can provide instructions, guidance and recommendations. For professional outdoor living design and installation services within the state of Oklahoma, please reach out to our sister company\u00a0Green Okie Construction<\/a>.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What types of hardware do you offer?”][nectar_responsive_text text_direction=”default”]At Pergola World, we are committed to providing a wide range of high-quality hardware suitable for all your construction needs. Our product offerings include:<\/p>\n\n- Post Bases<\/strong>: Designed to provide a firm foundation and increase the structural integrity of your projects.<\/li>\n
- Structural Brackets and Decorative Brackets<\/strong>: These are essential for reinforcing connections while adding aesthetic value to your structures.<\/li>\n
- Fasteners<\/strong>: We offer a diverse selection of fasteners, including wood screws, roofing screws, concrete screws, and structural bolts. Each type is engineered for specific applications to ensure maximum performance.<\/li>\n
- Decorative Accessories<\/strong>: Enhance the visual appeal of your projects with our variety of decorative accessories that complement our other hardware offerings.<\/li>\n
- Gate Hardware<\/strong>: Featuring designs that coordinate with our post bases and other hardware, ensuring a cohesive look throughout your project.<\/li>\n<\/ul>\n
We distribute products from top manufacturers such as Palram Americas, Simpson Strong-Tie, OzCo Building Supply, and Big Timber Fasteners, along with our own Pergola World brand products. This diverse range ensures that you have access to the best materials for any aspect of your construction projects.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What wood stains do you offer?”][nectar_responsive_text text_direction=”default”]We offer\u00a0high-end wood stains<\/a>\u00a0in 1-gallon and 5-gallon sizes. Our private label stains come in five unique colors: Classic Walnut, Clear, Espresso Bean, Ocean Cape Grey, and Rustic Red.<\/p>\n <\/p>\n
![\"Pergola](\"https:\/\/i0.wp.com\/www.pergolaworld.com\/wp-content\/uploads\/2023\/03\/stain-samples.png?resize=386%2C386&ssl=1\" "\\"Pergola")
[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you pre-stain lumber or other products in the available stain colors?”][nectar_responsive_text text_direction=”default”]\n
\n\n\nYes, we can pre-stain any lumber or lumber products, including post bases, wood corbels, TV boxes, or shutters, in our available stain colors: Classic Walnut, Clear, Espresso Bean, Ocean Cape Grey, and Rustic Red. This service ensures your materials arrive ready for installation with a high-quality finish. These stains enhance the natural beauty of the wood while providing long-lasting protection against weather conditions.<\/p>\n
<\/p>\n<\/div>\n<\/div>\n<\/div>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’ve purchased lumber from somewhere else, can you pre-stain or cut my lumber for me?”][nectar_responsive_text text_direction=”default”]At this time we do not work with lumber purchased from outside Pergola World.[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text css=”.vc_custom_1718899907220{margin-top: 80px !important;}” text_direction=”default”]\n
Shipping & Returns<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where do you ship to?”][vc_column_text text_direction=”default”]Pergola World Ships to the lower 48 states. We are unable to ship to Alaska, Hawaii, or internationally at this time.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When can I expect my UPS order?”][vc_column_text text_direction=”default”]UPS orders are typically shipped according to the selected service level:<\/p>\n\n- UPS Next Day Air\u00ae: Delivered the next business day after shipping.<\/li>\n
- UPS Next Day Air Saver\u00ae: Delivered the next business day after shipping.<\/li>\n
- UPS 2nd Day Air\u00ae: Delivered within 2 business days after shipping.<\/li>\n
- UPS Express Saver\u00ae: Delivered within 2-3 business days after shipping.<\/li>\n
- UPS\u00ae Ground: Delivery times vary based on location, generally 3+ business days after shipping. Please note that orders received by 12pm CST will be shipped within 2 business days, unless specified otherwise.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When can I expect my LTL Freight order? “][vc_column_text text_direction=”default”]LTL Freight orders typically require 7-10 business days for fulfillment and an additional 7-14 business days for delivery, depending on your location and the specifics of the delivery. Since these shipments involve large items such as lumber and pergola kits, delivery timelines can vary based on the freight company’s schedule and your availability to receive the goods. For specific details about your order, please contact our support team or check the tracking information provided.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How can I get support after purchasing? “][vc_column_text text_direction=”default”]Our commitment to your satisfaction extends beyond the purchase. You can get support by:<\/p>\n
\n- Phone<\/strong>: Contact our customer service team at (866) 706-0589 for immediate assistance during business hours.<\/li>\n
- Email<\/strong>: Send us an email at info@staging.pergolaworld.com<\/a> with any queries or issues, and we will respond as quickly as possible.<\/li>\n
- Online<\/strong>: Visit our website and use the ‘Contact Us’ page to submit any questions or requests for support.<\/li>\n<\/ul>\n
These additions should help provide clear and comprehensive answers to common post-purchase questions your customers might have. If there’s anything else you’d like to add or modify, let me know![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are your shipping policies? “][vc_column_text text_direction=”default”]\n
\n\n\n\nOrders received by 12pm CST will be shipped within 2 business days unless shipped via LTL Freight. Shipping costs are calculated by the total weight of the items in your order. Our shipping calculator provides accurate shipping information based on weight.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What shipping methods and delivery times do you offer? “][vc_column_text text_direction=”default”]We offer various shipping methods, including Local Pick-Up, Local Delivery, UPS Shipping for smaller orders, and LTL Freight for larger shipments. Delivery times vary depending on the method:<\/p>\n
\n- Local Pick Up: Next business day<\/li>\n
- UPS 2nd Day Air\u00ae: 2 days<\/li>\n
- UPS\u00ae Ground: 3+ days (depending on location)<\/li>\n
- UPS Next Day Air\u00ae: Next business day<\/li>\n
- UPS Next Day Air Saver\u00ae: Next business day<\/li>\n
- UPS Express Saver\u00ae: 2 \u2013 3 business days<\/li>\n
- LTL Freight: 3 \u2013 14 days<\/li>\n
- Local Delivery (Oklahoma State Only): 3 \u2013 14 business days<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer international shipping? “][vc_column_text text_direction=”default”]Currently, we ship within the continental United States. For international shipping inquiries, please\u00a0contact our customer service team<\/a>\u00a0to discuss available options.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What should I do if my package is missing, damaged or lost? “][vc_column_text text_direction=”default”]Once an order is picked up by the carrier, Pergola World is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or\u00a0our support team<\/a>\u00a0directly to file a claim.<\/p>\n
Photograph and save all packaging material and\/or damaged goods before filing a claim.<\/strong><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I track my order? “][vc_column_text text_direction=”default”]Pergola World offers tracking links through our website or email. We will email you a UPS tracking link or LTL shipment details.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is your policy for local pick up? “][vc_column_text text_direction=”default”]\n\n\n\n\nLocal pick up orders can be arranged by contacting our team via email<\/a> or calling (866) 706 – 0589<\/p>\nWe offer a 14-day grace period for storing your orders. After the initial 14 days, a storage fee of $50 per week applies. Orders left for longer than 8 weeks will be considered abandoned, and the materials will be re-entered into inventory. For detailed storage policies, please\u00a0contact us.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/h3>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How does local delivery work? “][vc_column_text text_direction=”default”]Local delivery within Oklahoma state is available for an additional fee and must be scheduled by calling (866) 706-0589 or emailing\u00a0info@staging.pergolaworld.com<\/a>. Delivery times are within 3 to 14 business days of order fulfillment. You are responsible for unloading your order; additional fees apply if support is requested.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are your shipping zones and fees for local delivery? “][vc_column_text text_direction=”default”]Pergola World Local Delivery Zones are divided up by county. The map and current rates are listed below.<\/p>\n![\"\"](\"https:\/\/i0.wp.com\/www.pergolaworld.com\/wp-content\/uploads\/2023\/08\/zone-map-website.png?resize=1024%2C551&ssl=1\" "\\"zone-map-website")
<\/p>\n
<\/p>\n
<\/p>\n
\n- Zone 1:<\/strong>\u00a0Oklahoma, Lincoln, Logan, Cleveland, Canadian \u2013 $150.00<\/li>\n
- Zone 2:<\/strong>\u00a0Tulsa, Creek, Wagoner, Okmulgee \u2013 $250.00<\/li>\n
- Zone 3:<\/strong>\u00a0Cimarron, Texas, Beaver, Harper \u2013 $450.00<\/li>\n
- Zone 4:<\/strong>\u00a0Osage, Washington, Nowata, Rogers, Craig, Ottowa, Mayse, Delaware \u2013 $350.00<\/li>\n
- Zone 5:<\/strong>\u00a0Cherokee, Adair, Muskogee, Sequoyah, McIntosh, Haskell, Pittsburg, Latimer \u2013 $350.00<\/li>\n
- Zone 6:<\/strong>\u00a0Le Flore, Atoka, Pushmataha, Bryan, Choctaw, McCurtain \u2013 $450.00<\/li>\n
- Zone 7:<\/strong>\u00a0Okfuskee, Pottawatomie, Seminole, Hughes, Pontoc, Coal \u2013 $300.00<\/li>\n
- Zone 8:<\/strong>\u00a0Grady, McClain, Garvin, Stephens, Murray, Johnston, Carter, Jefferson, Love, Marshall \u2013 $350.00<\/li>\n
- Zone 9:<\/strong>\u00a0Washita, Caddo, Kiowa, Comanche, Tillman, Cotton \u2013 $300.00<\/li>\n
- Zone 10:<\/strong>\u00a0Roger Mills, Custer, Beckham, Greer, Harmon, Jackson \u2013 $450.00<\/li>\n
- Zone 11:<\/strong>\u00a0Grant, Kay, Major, Garfield, Nobel, Pawnee, Blaine, Kingfisher, Payne \u2013 $300.00<\/li>\n
- Zone 12:<\/strong>\u00a0Woods, Alfalfa, Ellis, Woodward, Dewey \u2013 $450.00<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is your return policy? “][vc_column_text text_direction=”default”]You may return items within 30 days of purchase if they are in new and unused condition, with original packaging, tags, and labels attached. To initiate a return,\u00a0contact our support team<\/a>\u00a0with your name and order number. Ship your return to:<\/p>\n
<\/p>\n
Pergola World<\/p>\n
Attn: Returns<\/p>\n
RMA #<\/p>\n
4412 SW 33RD Street<\/p>\n
Oklahoma City, OK 73119<\/p>\n
United States<\/p>\n
<\/p>\n
Return shipping costs are your responsibility. We do not offer free returns.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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Visit our accessories page to explore your options >><\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What other materials do you offer for building pergolas?”][vc_column_text text_direction=”default”]\n In short, Pergola World offers everything you need to build your pergola from the ground up. In addition to our lumber and wood stains, we offer Quikcrete concrete, Palram Americas Polycarbonate Roofing products, Simpson Strong-Tie connectors, OzCo Building Supply hardware, Pergola World Brand wood and hardware products, and Big Timber Fasteners. This ensures you have all the materials you need without needing to make additional trips to the hardware store.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Not totally sure what you need? We offer free estimates here.<\/a>[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What types of lumber do you offer?”][nectar_responsive_text text_direction=”default”]We offer high-quality lumber including western red cedar, Douglas fir, and southern yellow pine.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the benefits of your pre-stained lumber?”][nectar_responsive_text text_direction=”default”]\n Pre-stained lumber saves you time, effort and clean up by eliminating the need for staining after installation. Our high-end wood stains come in five colors, ensuring you get the perfect finish for your project while protecting the wood from the elements.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n * Custom cut profile ends must be special ordered.<\/em>\u00a0Please contact us directly at (866) 706-0589 or email us at info@staging.pergolaworld.com to discuss your custom requirements.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you tell me more about the pre-stained lumber and pre-cut profile ends available?”][nectar_responsive_text text_direction=”default”]Our pre-stained lumber comes in five different colors, which saves you the time and effort of staining the wood yourself and ensures a consistent, high-quality finish.<\/p>\n The pre-cut profile ends add a decorative touch to your lumber and are available in Craftsman, Mitered, Scroll, and custom designs. Custom profile ends require a special order; please contact us at (866) 706-0589 or info@staging.pergolaworld.com to discuss your custom design needs.<\/p>\n No Profile End<\/p>\n<\/div>\n <\/p>\n Craftsman Profile End<\/p>\n<\/div>\n <\/p>\n Mitered Profile End<\/p><\/div>\n Scroll Profile End<\/p><\/div>\n<\/div>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I customize my pergola kit?”][nectar_responsive_text text_direction=”default”]Yes, our pergola kits can be customized to fit your specific dimensions and design preferences. Fill out our\u00a0Free Estimate form<\/a>\u00a0with your requirements, and we\u2019ll help you create the perfect kit for your project.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer installation service?”][nectar_responsive_text text_direction=”default”]While we specialize in DIY kits, we can provide instructions, guidance and recommendations. For professional outdoor living design and installation services within the state of Oklahoma, please reach out to our sister company\u00a0Green Okie Construction<\/a>.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What types of hardware do you offer?”][nectar_responsive_text text_direction=”default”]At Pergola World, we are committed to providing a wide range of high-quality hardware suitable for all your construction needs. Our product offerings include:<\/p>\n We distribute products from top manufacturers such as Palram Americas, Simpson Strong-Tie, OzCo Building Supply, and Big Timber Fasteners, along with our own Pergola World brand products. This diverse range ensures that you have access to the best materials for any aspect of your construction projects.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What wood stains do you offer?”][nectar_responsive_text text_direction=”default”]We offer\u00a0high-end wood stains<\/a>\u00a0in 1-gallon and 5-gallon sizes. Our private label stains come in five unique colors: Classic Walnut, Clear, Espresso Bean, Ocean Cape Grey, and Rustic Red.<\/p>\n <\/p>\n Yes, we can pre-stain any lumber or lumber products, including post bases, wood corbels, TV boxes, or shutters, in our available stain colors: Classic Walnut, Clear, Espresso Bean, Ocean Cape Grey, and Rustic Red. This service ensures your materials arrive ready for installation with a high-quality finish. These stains enhance the natural beauty of the wood while providing long-lasting protection against weather conditions.<\/p>\n These additions should help provide clear and comprehensive answers to common post-purchase questions your customers might have. If there’s anything else you’d like to add or modify, let me know![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are your shipping policies? “][vc_column_text text_direction=”default”]\n Orders received by 12pm CST will be shipped within 2 business days unless shipped via LTL Freight. Shipping costs are calculated by the total weight of the items in your order. Our shipping calculator provides accurate shipping information based on weight.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What shipping methods and delivery times do you offer? “][vc_column_text text_direction=”default”]We offer various shipping methods, including Local Pick-Up, Local Delivery, UPS Shipping for smaller orders, and LTL Freight for larger shipments. Delivery times vary depending on the method:<\/p>\n Photograph and save all packaging material and\/or damaged goods before filing a claim.<\/strong><\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I track my order? “][vc_column_text text_direction=”default”]Pergola World offers tracking links through our website or email. We will email you a UPS tracking link or LTL shipment details.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is your policy for local pick up? “][vc_column_text text_direction=”default”]\n Local pick up orders can be arranged by contacting our team via email<\/a> or calling (866) 706 – 0589<\/p>\n We offer a 14-day grace period for storing your orders. After the initial 14 days, a storage fee of $50 per week applies. Orders left for longer than 8 weeks will be considered abandoned, and the materials will be re-entered into inventory. For detailed storage policies, please\u00a0contact us.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n <\/p>\n <\/p>\n <\/p>\n Pergola World<\/p>\n Attn: Returns<\/p>\n RMA #<\/p>\n 4412 SW 33RD Street<\/p>\n Oklahoma City, OK 73119<\/p>\n United States<\/p>\n <\/p>\n Return shipping costs are your responsibility. We do not offer free returns.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":" [vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”3400797″ bg_position=”right top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”8%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” color_overlay=”#0c0c0c” overlay_strength=”0.5″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3411648","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/staging.pergolaworld.com\/index.php?rest_route=\/wp\/v2\/pages\/3411648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.pergolaworld.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.pergolaworld.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.pergolaworld.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.pergolaworld.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3411648"}],"version-history":[{"count":0,"href":"https:\/\/staging.pergolaworld.com\/index.php?rest_route=\/wp\/v2\/pages\/3411648\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.pergolaworld.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3411648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/h3>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What brands do you carry?”][nectar_responsive_text text_direction=”default”]In addition to our Pergola World wood products and hardware, we are proud distributors for Palram Americas, Simpson Strong-Tie, OzCo Building Supply, Quikcrete Concrete and Big Timber Fasteners.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What sizes do your DIY pergola kits come in?”][nectar_responsive_text text_direction=”default”]Our DIY pergola kits are available in sizes of 10\u2032 x 10\u2032 \u2013 20\u2032 x 20\u2032 or custom sized to fit your specific needs. Whether you need a small pergola for a cozy backyard or a larger structure for a spacious outdoor area, we can accommodate your requirements.<\/p>\n
<\/h3>\n<\/div>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What profile ends do you offer for your lumber?”][nectar_responsive_text text_direction=”default”]We offer five profile end options for our lumber:<\/p>\n
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[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you pre-stain lumber or other products in the available stain colors?”][nectar_responsive_text text_direction=”default”]\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’ve purchased lumber from somewhere else, can you pre-stain or cut my lumber for me?”][nectar_responsive_text text_direction=”default”]At this time we do not work with lumber purchased from outside Pergola World.[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text css=”.vc_custom_1718899907220{margin-top: 80px !important;}” text_direction=”default”]\nShipping & Returns<\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where do you ship to?”][vc_column_text text_direction=”default”]Pergola World Ships to the lower 48 states. We are unable to ship to Alaska, Hawaii, or internationally at this time.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When can I expect my UPS order?”][vc_column_text text_direction=”default”]UPS orders are typically shipped according to the selected service level:<\/p>\n
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<\/h3>\n<\/div>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How does local delivery work? “][vc_column_text text_direction=”default”]Local delivery within Oklahoma state is available for an additional fee and must be scheduled by calling (866) 706-0589 or emailing\u00a0info@staging.pergolaworld.com<\/a>. Delivery times are within 3 to 14 business days of order fulfillment. You are responsible for unloading your order; additional fees apply if support is requested.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are your shipping zones and fees for local delivery? “][vc_column_text text_direction=”default”]Pergola World Local Delivery Zones are divided up by county. The map and current rates are listed below.<\/p>\n
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